Privacy Policy
Your privacy matters to us. Learn how calystraviox protects and manages your personal information.
Information We Collect
At calystraviox, we collect information that helps us provide better cost management solutions for our Australian customers. When you visit our website or use our services, we gather data through various channels to enhance your experience and deliver personalized financial insights.
We also receive information from third-party sources when you authorize connections to your bank accounts or other financial institutions through our secure integration systems.
How We Use Your Information
Your information serves multiple purposes in delivering our cost management services. We process your data to create meaningful financial insights, identify spending patterns, and help you make informed decisions about your expenses.
Service Delivery
We use your financial data to generate personalized cost analysis reports, track spending trends, and provide automated budget recommendations. This includes processing transaction data to categorize expenses and identify potential savings opportunities.
Communication and Support
Your contact information allows us to send important account updates, security notifications, and educational content about cost management strategies. We may also use this information to provide customer support and respond to your inquiries.
Platform Improvement
Aggregated usage data helps us understand how users interact with our platform, which features are most valuable, and where we can improve the overall experience. This analysis is conducted on anonymized data sets that cannot identify individual users.
Data Protection and Security
Protecting your financial information is our top priority. We implement multiple layers of security measures that meet Australian Privacy Principles and international data protection standards. Our security framework includes both technical and organizational measures designed to prevent unauthorized access, alteration, or disclosure of your personal data.
All sensitive financial data is encrypted using industry-standard AES-256 encryption during transmission and storage. We maintain secure servers in certified data centers with physical security controls, environmental monitoring, and redundant systems to ensure data availability and integrity.
In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours and provide detailed information about the incident, potential risks, and steps we are taking to address the situation.
Your Privacy Rights
Under Australian privacy legislation, you have several rights regarding your personal information. We respect these rights and have established clear procedures for you to exercise them effectively.
Access and Portability
You can request a complete copy of all personal information we hold about you. This includes your account details, financial data we've processed, and any insights or reports we've generated. We will provide this information in a structured, commonly used format within 30 days of your request.
Correction and Updates
If you notice any inaccuracies in your personal information, you can request corrections through your account settings or by contacting our support team. We will update your information promptly and notify any third parties who have received the incorrect data.
Deletion and Erasure
You may request deletion of your personal information at any time. We will permanently remove your data from our systems within 90 days, except where we are required by law to retain certain records for regulatory compliance purposes.
To exercise any of these rights, please contact our privacy team using the information provided below. We may ask you to verify your identity before processing your request to ensure the security of your information.
Data Sharing and Third Parties
We do not sell your personal information to third parties. However, we work with carefully selected service providers and partners who help us deliver our cost management services effectively. All third-party relationships are governed by strict contractual agreements that require them to protect your information according to our privacy standards.
In some cases, we may be required to disclose information to government authorities or law enforcement agencies in response to valid legal requests, court orders, or to comply with applicable laws and regulations.
Data Retention Periods
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.
Account Information
Basic account details are retained while your account remains active and for up to 7 years after account closure to comply with Australian financial record-keeping requirements.
Transaction Data
Financial transaction information is retained for up to 7 years to support historical reporting and comply with taxation and financial services regulations.
Communication Records
Support communications and correspondence are retained for 3 years to help resolve ongoing issues and improve our service quality.
We regularly review our data retention practices and securely delete information that is no longer required for business or legal purposes.
International Data Transfers
While calystraviox primarily operates within Australia, some of our trusted service providers may process your information in other countries. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
All international data transfers are conducted under approved mechanisms such as Standard Contractual Clauses or to countries with adequate data protection as recognized by Australian privacy authorities. We continuously monitor the privacy landscape to ensure our international partnerships maintain the highest standards of data protection.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. These small data files help us remember your preferences, analyze website performance, and deliver relevant information about our cost management services.
You can control cookie settings through your browser preferences or our cookie management tool. Disabling certain cookies may limit some website features, but will not prevent access to core cost management functionalities.
Changes to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we will notify you through email or prominent notices on our website at least 30 days before the changes take effect.
Minor updates that do not affect your privacy rights may be implemented immediately with updated posting dates. We encourage you to review this policy periodically to stay informed about how we protect your information.